Return Policy

1. Returns for errors or general returns will only be accepted if “Returned Goods” Policy and Procedure is completely adhered to (any loses are the responsibility of the person who has physical ownership). 

2. Once a package is received and “signed” by the customer, legal ownership of product(s) is transferred to customer, and customer is responsible for any loss and/or theft of product(s). The customer is still required to advise Pharmsource of the incident, so that we can document the occurrence and follow our policies and procedures for

3. Full credit will be given for shipping errors made by Pharmsource of unopened products damaged in transit, provided the error and/or damage is reported to Pharmsource within 24 hours of the receipt of the product. All returns must be authorized in advance. Please call Pharmsource at (866) 764-7321 to obtain a return merchandise authorization (RMA). The RMA should be marked clearly on the outside of the box containing the returned product. At Pharmsource’s sole discretion, Pharmsource may authorize and accept returns for reasons other than shipping error and/or damage as long as Pharmsource determines, at its sole discretion, that the product is re-sellable. Credit for these returns will be given at the lesser of purchase price and/or current market price and may incur a 25% handling and/or restocking fee.

4. Any unauthorized returns will not be processed for credit. Pharmsource reserves the right to return or destroy products that are ineligible for credit and/or are returned without prior authorization.

5. Returns will only be accepted for credit from the original purchaser. Credit will not be given for product(s) that have been damaged, opened, labeled and/or marked on, except as required by law. The following products are not returnable:

• Products sold as short-date and/or as close-out.
• Products that are stored improperly or exposed to improper temperatures and/or any other hazardous conditions.
• Schedule II controlled substances, in accordance with federal regulations.
• Product recalls will be handled in accordance with the instructions provided by the manufacturer.
• Refrigerated items including vaccines, and/or biological products.

6. Products will not be accepted for return and no credit of any kind will be issued for ordering errors. We will do our best to review orders for unusual ordering pattern and contact our account holders for potential order entry errors when possible. Pharmsource will not accept any returns for any other reason.

7. Pharmsource reserves the right not to accept bulk returns, returns from inactive accounts with outstanding balances, and/or accounts in the process of closing or transferring ownership.

8. If orders that were signed for at the time of delivery are returned for whatever reason without express written consent and an RMA from Pharmsource, we reserve the right to quarantine and destroy the product(s) with no credit issued to account holder.

9. All returns must be pre-authorized by a “Manager”, as well as, have an RMA number. After receiving pre-authorization, to receive reimbursement for all eligible returns, all product should be shipped pre-paid to the following address:   

Pharmsource, LLC.

123 Newman Drive

Brunswick, GA 31520

10. Returns outside policy guidelines will not be accepted for return to the purchaser and no credit of any kind will be issued. Pharmsource reserves the right to destroy the product(s).

11. Products damaged due to improper storage, handling, flood, fire, and/or disaster will not be eligible for return.

12. All products drop shipped through the Pharmsource web site are subject to the return policy of the respective manufacturer.

13. Allow two to three weeks processing time for credit memos on authorized returns. Please do not deduct any amounts from your payment related to the returned product before receiving the credit memo.

14. Repackaged products or opened containers are not eligible for return or reimbursement!

For any further questions about our return policy, please contact your Account Manager or email vetsales@pharmsourceah.com